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Returns Policy

McGraw-Hill Ryerson Returns Policy
This policy applies to books, packages, kits and multimedia.
All other products are non-returnable unless otherwise noted in the sections below.

Date of Purchase

  • Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
  • An individual’s returns eligibility is 30 days from the date of invoice.
  • Please contact Customer Service in writing for an extension request.
  • When sending back returns, please ensure a copy of your extension request is attached.
Medical Division Returns Policy
  • All conditions of the McGraw-Hill Ryerson Returns Policy applies to medical books except:
    • All medical books are returnable for the life of the edition.

Eligibility for Returns
  • On custom publications (i.e. products that have been specially produced for your use), we will only accept returns for up to 10% of the total quantity invoiced. This clause will cover PRIMIS, Keep In Print Program (KIPP), and other custom products.
  • Multimedia, including but not limited to software in the form of floppy discs, CD-ROMs, DVDs, videos, audiotapes, and audio
    CD’s, including PIN codes for Internet access, must be returned shrink-wrapped or with the sealed packaging intact.
School Division Returns Policy
  • All conditions of the McGraw-Hill Ryerson Returns Policy applies to school books except:
  • All custom iLit books are non returnable
  • A copy of the original invoice must accompany all returns.
  • If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price and discount.
  • Prior authorization is not required.
Condition of Product
  • Product must be returned in a new, unmarked, and saleable condition.
  • Shop-soiled product, product with prices or which indicate a customer’s name, sticker, or stamp, or products that are rendered un-saleable will not be accepted for credit and product will not be returned to the customer.
Damaged or Defective Product
  • All damaged and defective product must be reported within 10 days of receipt.
  • Please contact Customer Service at 1-800-565-5758 to report damaged or defective books.
Product Supplied in Error
  • Product supplied in error may be returned subject to being in a re-saleable condition. Please contact Customer Service within 10
    days of receipt of product at 1-800-565-5758 to arrange for pick-up.
Shrink-wrapped Packages and Kits
  • Products that are deemed “packages” and which are sold as kits will only be accepted for credit if they are returned in their
    original, unopened packaging.
  • Incomplete packages or kits will not be accepted for credit and will be returned to you collect.
Out of Print Books
  • Out of Print (OP) product will be accepted for full return if received within 90 days of being declared OP. After 90 days, credit will not be issued and product will not be returned to the customer. For a full listing of OP items please visit http://www1.mheducation.ca/customer-care/out-of-print/
Credit Balance Refund Policy
  • If your account is in a credit balance, refunds will only be made after a request has been received in writing by eligible customers.
  • For customers who do business on a regular basis, you are not eligible for a refund and your credit balance will remain on your account and applied against future purchases.
Returns Instructions
How Books are to be Returned
  • All shipments are to be prepaid via a traceable method to ensure proof of delivery.
  • McGraw-Hill Ryerson will not assume responsibility for non-traceable shipments lost in transit.
  • Returns are made at the risk and expense of the shipper.
  • Ensure that the carton contains sufficient packing material and is securely fastened.
  • All books should be accompanied by a packing list and a copy of the original invoice(s), stating:
    • Total number of cartons,
    • Quantity of each title – designated by ISBN,
    • Full name and address of sender,
    • If an Extension has been granted, the return must include a copy of authorized extension request.
  • The carton containing the packing list must be marked “Packing List Enclosed.”
  • Each carton must be numbered to indicate the total number of cartons in the shipment (e.g. “1 of 3”, “2 of 3”, “3 of 3”).
  • Please address shipments to:

    McGraw-Hill Ryerson
    6685 Kennedy Road, Door #19
    Mississauga, ON L5T 3A5.
  • For Additional Assistance please contact Customer Service at 1-800-565-5758